Reference

Open Your surga888 Privacy Choices

Q: Can I ask for a copy of my account data?

Yes. Contact live chat, WhatsApp, or privacy@surga888.asia and ask for account data access. We confirm your registered phone, username, and one recent login or payment reference before preparing the response.

VIP Baccarat, Queen of Bounty and Aviator sit behind one account record, so our Privacy Policy explains what we collect when you register, log in, use DANA, OVO…

Account data scopeDANA receipt privacyOVO and GoPay recordsQRIS log checks

Explore Lobby Read FAQ

Check How Your Data Is Used

surga888 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account data has a clear job: it lets us create your login, keep wallet records tied to the right profile, answer privacy requests, and reduce account misuse. We may process your phone number, email, username, hashed password, device type, IP address, cookie ID, login time,

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game-session reference, and payment receipt data from DANA, OVO, GoPay or QRIS. We do not ask you to send card photos through chat. Where local law gives you privacy rights, we handle access, correction, deletion, and objection requests through our support routes after we confirm you
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are the account holder. We keep records only for operational, dispute, security, and legal needs, then remove or anonymise them when they are no longer needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Start a Privacy Request Fast

Privacy questions should reach a channel where we can verify you without exposing more data than needed. Use live chat for quick routing, WhatsApp for account-linked checks, or email when you want a written trail. Our Indonesia support team works daily from 09:00 to 01:00 WIB, and every privacy request is matched to your registered phone, username, and recent account activity before we act.

Team online

Live chat

Open live chat from the lobby footer and choose Privacy Request. Our agents answer daily 09:00-01:00 WIB, ask for your account phone or email, then route correction or access requests to the privacy desk.

Message our WhatsApp channel from the Help page when you need a copy of stored account data. We confirm your username, last login device, and one DANA, OVO, GoPay, or QRIS reference before continuing.

Email

Send privacy questions to [email protected] if chat is closed or you need a written trail. Include your registered phone, username, and the change you want, but never send your password.

CONTROL CHECKS

Explore Your Privacy Controls

A useful Privacy Policy should explain the work behind the account screen, not hide it. We connect login records, cookies, payment receipts, and support messages only when they help us run your…

Account data

We collect the details needed to create and maintain your login: username, registered phone, email, password hash, referral code if entered, and profile changes. Extra data is requested only when a privacy or security check needs it.

Cookie choices

Cookies help keep your session open, remember language choice, and spot unusual login activity. On Android Chrome, you can go to Settings > Site settings > Cookies to clear browser cookies before logging in again.

Payment records

DANA, OVO, GoPay and QRIS receipts are stored with transaction time, reference code, amount, and account match status. We use those records to reconcile wallet activity and respond when you dispute a payment entry.

Device security

Account > Security > Devices shows recent device access so you can spot a session you do not recognise. If you report one, we may keep IP, browser and timestamp records while the case is checked.

Retention period

We keep account and transaction records while your profile is active and for a reasonable period after closure when disputes, security checks, or legal requests may arise. Older records are deleted or anonymised when no longer required.

Change requests

You can ask us to correct profile data, provide a copy of stored account data, or review a deletion request. We first verify your registered phone or email so another person cannot alter your record.

Browse Common Privacy Questions

These answers cover the Privacy Policy choices you may need before opening or managing an account. They focus on what we collect, why we collect it, how we protect access, and how you can contact us. If your case involves a specific payment or login event, keep your reference code and registered phone ready so we can verify the request without asking for your password.

We collect your username, registered phone, email if provided, password hash, device details, IP address, cookie ID and account activity. Payment records may include DANA, OVO, GoPay or QRIS reference codes tied to your wallet.

We store payment references so your wallet can be matched to the correct account, disputes can be checked, and privacy requests can be verified. We do not need your wallet password and will never ask for it.

Yes. Contact live chat, WhatsApp, or [email protected] and ask for account data access. We confirm your registered phone, username, and one recent login or payment reference before preparing the response.

Start from Account > Profile when the field is editable. If you cannot change it there, contact support daily 09:00-01:00 WIB and request a correction after we verify your account ownership.

Our cookies support login sessions, language choice, security checks and basic site measurement. You can clear them in your browser settings. If you clear cookies, you may need to log in again.

We keep records for as long as needed for disputes, security checks, accounting, and legal requests. When those reasons no longer apply, we delete or anonymise data so it no longer points to you.

Reply through the same channel and ask for the privacy desk to check the case again. Include your ticket time, registered phone, username, and the part of the response you want reviewed.

Open Your surga888 Privacy Choices

Start a Privacy Request Fast

Live chat

WhatsApp

Email

Explore Your Privacy Controls

Account data

Cookie choices

Payment records

Device security

Retention period

Change requests

Browse Common Privacy Questions

01 What personal data does surga888 collect when I open an account?

02 Why do you store DANA, OVO, GoPay and QRIS payment records?

03 Can I ask for a copy of my account data?

04 How do I correct a wrong phone number or email?

05 Do cookies track me after I leave the site?

06 How long do you keep closed account records?

07 Who can I contact if I disagree with a privacy response?

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