Reference

Open legal terms for your account

Our Legal page keeps the account rules, privacy controls, cookie choices, and payment-record handling for DANA, OVO, GoPay, and QRIS in one place.

DANA receipt rulesOVO holder checksQRIS data record09:00-01:00 WIB support
surga888 Open legal terms for your account
CONTACT ROUTES

Check our legal contact paths

Legal questions need a traceable route, not a random social reply. Use the Help page after login, live chat from 09:00 to 01:00 WIB, or email when you need a longer record for privacy, cookie, account, or payment-file questions. We may ask for your registered phone, username, and the DANA, OVO, GoPay, or QRIS reference tied to the issue so the reply matches the account file.

Team online

Live chat legal queue

Open Account > Help > Legal in your mobile browser and choose live chat between 09:00 and 01:00 WIB. We log the ticket ID, time, agent reply, and account step so later questions have a clear record.

WhatsApp account check

Use WhatsApp only from the number shown after login, then send your username, registered phone, and issue summary. We never ask for your password; payment references are checked against the wallet record before we reply.

Email document request

Email suits data access, cookie, or record correction requests because you can attach PDFs or screenshots. We answer with a ticket number, explain the next account step, and may request identity confirmation.

DATA RIGHTS

Manage surga888 data and access rights

Account legality is not one file; it is the way we handle data, cookies, device signals, and payment records every time you enter.

Data collected

We collect profile details, login stamps, device type, contact changes, and wallet references when you create or use an account. The legal reason is account operation, dispute handling, fraud checks, and records required by applicable rules.

Payment records

DANA, OVO, GoPay, and QRIS entries are stored with time, amount, channel, reference code, and holder clues. We use them to match wallet activity to your account and answer payment-file requests.

Cookie choices

Cookies keep session status, language preference, and security checks working on mobile browsers. You can clear cookies in your browser settings; after that, we may ask you to log in again and confirm your contact.

Account security

Password resets, phone changes, and unusual device alerts follow account confirmation steps. We may pause access while we confirm ownership, especially when payment references, IP signals, or contact details do not match.

Retention rules

Some records are kept after account closure when law, dispute handling, or payment tracing requires it. We limit internal access, tag the retention reason, and remove data when that reason no longer applies.

Change requests

To correct profile details, open Account > Help > Legal or email support with your username, registered phone, and requested change. We reply with the next step, expected proof, and a ticket ID.

Explore legal questions before account access

These answers focus on the legal questions we receive before you open an account or change account details. They explain eligibility, data access, payment records, cookies, and the support path we use for written requests. If your case depends on local rules, we will apply the terms in force for your location and the account details you provide. Keep your ticket ID for follow-up.

Access depends on local law and is available only where local law permits. If your area, device signal, or account details show a restriction, our terms allow us to limit access, request checks, or decline account use.

The account terms, privacy terms, cookie wording, and payment-record rules apply from registration. We ask you to read them before wallet use, because those terms control data use, access, and dispute handling.

We keep payment records to match wallet activity to your account, answer disputes, and meet legal duties. The record may include time, channel, reference code, amount, and holder clues, but never your password.

Yes, use Account > Help > Legal or email support with your username and registered phone. We may confirm ownership first, then share account data allowed by the applicable terms and any retention rule.

Send a correction request through live chat or email and include the detail that needs changing. We may ask for contact confirmation or payment-holder proof before updating the legal account record and saving the ticket history.

We follow the terms that apply to your location and account status. That may mean limiting wallet activity, asking for more details, or closing access while preserving records required for disputes or payment tracing.

Cookies help prove session status, language choice, and security checks. You can clear them in your browser settings, but doing so may require a new login, contact confirmation, and fresh cookie choices on the next visit.